Refund & Cancellation Policy
We reserve the right to modify or update this Refund and Cancellation Policy at any time. Changes will be communicated via our website. Continued use of our service after updates indicates your acceptance of the new terms.
 
1. Cancellation
You may cancel your toy rental order within 24 hours of placing it. To do so, contact our customer support team via email or phone.
 
2. Refunds
If you cancel your order within 24 hours of placing it, you'll be eligible for a full refund. Refunds will be processed using the original payment method and may take up to 10 business days to reach your account.
 
3. Late Cancellations
Cancellations made after the 24-hour window might not qualify for a refund. However, partial refunds or credits may be considered on a case-by-case basis, depending on the circumstances.
 
4. Damaged or Defective Toys
If you receive a damaged or defective toy, contact our customer support team within 48 hours. We’ll arrange for the toy to be picked up and replaced, based on your preference and availability.
 
5. Non-Return or Late Return of Toy Box
If the customer fails to return the Goods within 5 days following the 48-hour deadline, they will receive 3 automated reminder emails and 5 SMS messages. If the customer does not respond to these reminders to explain the delay, agree on a new return date, and act upon it, Jolly Hopper reserves the right to either charge the customer’s payment for the full value of the unreturned items (the Goods)

6. Subscription Cancellation
To cancel your subscription, please inform our customer support team at least 7 days before your current billing cycle ends. Refunds will be prorated based on the remaining time in your billing cycle.